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Reservations Specialist
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- OBJECTIVE: The Reservations Specialist is critical to facilitating the accurate booking of all winery experiences, assisting with the planning and execution of special events for external as well as internal customers, and assisting the Trade Relations Manager in booking trade/VIP experiences.
- Understands the winery story, basic winemaking techniques and can articulate this in an eloquent and hospitable manner over the phone to consumers, for site visits and with guests at hosted events.
- Confirms reservations and clearly captures the necessary information in the reservation system so the tasting room staff can provide an experience that represents the customer's expectations.
- Communicates reservation levels and stays in constant communication with the tasting room, particularly on busy weekend days, to ensure a smooth guest visitation flow.
- Manage large group reservations and coordinate with the tasting room for staff and scheduling needs.
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