Beckman Coulter Diagnostics

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher.. The Global Service Enablement Team is hiring a Reporting & Analytics Manager who will be responsible for leading a team that provides information and advanced analytics for service and support professionals around the world with a focus on improving end user customer experience.. Proficient with analytical modeling and software, comfortable working with data sources from ERP, CRM and data warehouses, experience using web analytics platforms (Systems & Tools Beckman uses: Oracle, ServiceMax, SalesForce.com, Snowflake, OBI, PowerBI, Power Automate, SQL).. At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology.. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

analytics manager

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Global Service Enablement Team is hiring a Reporting & Analytics Manager who will be responsible for leading a team that provides information and advanced analytics for service and support professionals around the world with a focus on improving end user customer experience. If you thrive in a fast paced, high impact leadership role with broad influence and responsibilities for functional deployment of advanced technology and want to join us in building a world-class Service and Support organization—read on. This position will be located remotely in the United States. In this role, you will have the opportunity to: <ul><li>Lead a team of 5 with direct responsibility for delivery of both routine and as needed analysis and reporting, data insights and overall service-related data functionality for global stakeholders.</li><li>Define meaningful strategies and build efficient processes, as well as deliver innovative tools and visualizations to enable rapid resolution of stakeholder issues through fast and effective support services.</li><li>Connecting and analyzing high volume data sources to bring new insights and improvement opportunities.</li><li>Create, maintain, and utilize detail support process mapping to evaluate and enable improvements that streamline stakeholder support.</li><li>Advocate and utilize continuous process improvement tools and DBS to maintain high performance levels as well as initiate problem solving or improvement actions when required. </li></ul>The essential requirements of the job include: <ul><li>Bachelor’s degree in Computer Science or related Analytics field with 9+ years of experience OR a Master’s degree in Analytics-related field with 7+ years of experience.</li><li>4+ years people management & leadership experience, as well as coaching & team building in a large, complex service-oriented environment.</li><li>Proficient with analytical modeling and software, comfortable working with data sources from ERP, CRM and data warehouses, experience using web analytics platforms (Systems & Tools Beckman uses: Oracle, ServiceMax, SalesForce.com, Snowflake, OBI, PowerBI, Power Automate, SQL).</li><li>Excellent oral and written English language presentation and communications skills including effective utilization of MS Office and virtual collaboration tools such as MS Teams and Sharepoint.</li><li>Demonstrated inclusion, organizational agility and relationship building with impact driven success across all cultures, geographies, and levels in a virtual environment.</li><li>May travel domestically & internationally, up to 20% in the year. </li></ul>It would be a plus if you also possess previous experience in: <ul><li>Driving technical collaboration to achieve service and support performance measurements, statistics, benchmarks, and industry best practices through global deployments.</li><li>Ability managing global communication and collaboration.</li><li>Strong strategic, innovative and analytical thinking skills.</li><li>Proven understanding of complex global data systems in a medical device environment. </li></ul>At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The annual salary range for this role is $130,000-$145,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

START NEW SEARCH