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Remote Technical Support Analyst I (Mon - Fri 9 AM - 6 PM)
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Full-time
Remote
- The Technical Support Analyst I is responsible for providing basic customer support through various communication channels to include but not limited to phone, email, and chat while utilizing excellent customer service skills.
- This technician is a generalist with an entry-level of understanding of SERVPRO systems.
- Provide user support for SERVPRO applications provided for the Franchise and Headquarters users.
- Actively participate in learning SERVPRO systems and focus on continuous learning and staying up to date with SERVPRO releases, enhancements, and vendor updates.
- Demonstrate expertise by providing sound, creative technical approaches and thorough knowledge of Microsoft applications, upgrades, patches, and new system technology as utilized in the SERVPRO environment.
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