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Remote Licensed Insurance Agent
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- SUMMARYThe Licensed Insurance Agent, I (LIA, I) receives inbound calls from our client’s residents requiring assistance with RealPage Insurance products.
- The LIA, I will quickly respond to the call, identify the needs of the client’s resident, accurately record all issues in our proprietary CRM and provide a high first-call resolution.
- The LIA, provides excellent customer service by responding promptly to all inbound calls related to insurance policies and provides assistances with payments, billing issues, website troubleshooting and some claims & coverage inquiries and servicing inquiries requiring a Property & Casualty Insurance License.
- Responds to inbound phone calls and assists renter’s insurance policy holders with servicing transactions, such as processing payments, answering billing inquiries, website navigation, and some claims & coverage inquiries.
- Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and internet.
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