Beacon Hill

The CSR will often be the first point of contact for all external parties who communicate with Exact Sciences directly via phone, email, regular mail, or other means.. It is imperative that the CSR possess exemplary customer service skills, have a demonstrated ability to work independently, and function effectively as a member of the Exact Sciences team.. The CSR will need to understand not only the technical aspects of the services that Exact Sciences offers but must also possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal personnel.. Collaborate with internal lab operations teams, including histology, pathology, and clinical laboratory teams, to respond to internally initiated specimen and order requests.. Basic scientific aptitude that will allow rapid learning of new technologies and clinical data associated with Exact Sciences services.

customer service representative

All work must be done in PST zone - several shift times available! Position OverviewThe Customer Service Representative (Contract) provides a vital link between the internal lab and commercial operations group and external collaborating companies. The CSR will often be the first point of contact for all external parties who communicate with Exact Sciences directly via phone, email, regular mail, or other means. There is likely to be a wide variety of questions and comments that come to the Company through these channels from a diverse group. The impressions we create when we interact with those people who seek us out will play a significant role in establishing favorable perceptions of the Company. It is imperative that the CSR possess exemplary customer service skills, have a demonstrated ability to work independently, and function effectively as a member of the Exact Sciences team. The CSR will need to understand not only the technical aspects of the services that Exact Sciences offers but must also possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal personnel. Essential DutiesInclude, but are not limited to, the following:<ul><li>Support the GPS, or Genomic Prostate Score assay, in conjunction with external collaborating companies and entities.</li><li>Respond to emailed order and sample related inquiries received from external collaborating companies and entities.</li><li>These include but are not limited to: test status, urgent testing requests, order updates, requests for missing clinical information, cancellations, new account/contact creation requests, corrected and amended report requests, etc.</li><li>Respond to inbound call inquiries from external collaborators pertaining to the above topics.</li><li>Respond to inbound faxes from collaborators.</li><li>Confirm order information, including patient, sample, and ordering logistics as needed.</li><li>Troubleshoot orders with missing data or incomplete order information.</li><li>Collaborate with internal lab operations teams, including histology, pathology, and clinical laboratory teams, to respond to internally initiated specimen and order requests.</li><li>These include but are not limited to: additional material requests, requests for pathology reports, clinical discrepancies, specimen issues.</li><li>Address emails received from customers regarding the product.</li><li>Pull reports within Salesforce to ensure timely processing of specimens.</li><li>Import and transfer data to a secure central database.</li><li>Share reports with external collaborators at regular intervals.</li><li>Apply strong analytical and problem-solving skills.</li><li>Apply excellent written and oral communication and reporting skills.</li><li>Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.</li><li>Support and comply with the company's Quality Management System policies and procedures.</li><li>Maintain regular and reliable attendance.</li><li>Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 100% of a typical working day.</li><li>Ability to work on a computer and phone simultaneously.</li><li>Ability to use a telephone through a headset.</li></ul>Minimum Qualifications<ul><li>High School Diploma or General Education Degree (GED).</li><li>1+ years of customer service or data specialist experience within healthcare/clinical laboratory.</li><li>Basic scientific aptitude that will allow rapid learning of new technologies and clinical data associated with Exact Sciences services.</li><li>Demonstrated ability to read, interpret, and verify data from multiple formats.</li><li>Demonstrated ability to work independently on projects.</li><li>Basic knowledge of computer hardware systems and peripherals.</li><li>Authorization to work in the United States without sponsorship.</li><li>Demonstrated ability to perform the Essential Duties of the position with or without accommodation. </li></ul>Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com. We look forward to working with you. Beacon Hill. Employing the Future (TM)

START NEW SEARCH