AllHealth Network

Yes, you can - if you're excited by the thought of working with over 600 colleagues, and 20,000 clients, being valued for the work that you do, and can embrace the mission of the organization, which is to provide enhanced quality of life for individuals and families in our community through compassionate, integrated behavioral health services.. We are seeking a full-time Access to Care Specialist/Call Center Representative to work at home.. Specialists interface with clients, the community, and AllHealth Network staff, to assist in the navigation of behavioral health services, scheduling, linking clients to internal and external providers of care, setting appointments, and helping members identify needs and access appropriate services.. Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines. Familiarity with multiple line telephone system, voice mail, copiers, fax machines.

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Job Details Description Can you join AllHealth Network? Yes, you can - if you're excited by the thought of working with over 600 colleagues, and 20,000 clients, being valued for the work that you do, and can embrace the mission of the organization, which is to provide enhanced quality of life for individuals and families in our community through compassionate, integrated behavioral health services. AllHealth Network is growing! We are seeking a full-time Access to Care Specialist/Call Center Representative to work at home. This person needs to be flexible, as they will work every other Saturday. The schedule is from 8 AM - 5 PM, with a one-hour lunch. You must live in Colorado. If you are interested, please apply. Job Purpose Access to Care Specialists work as part of a team, autonomously responding to and managing incoming calls to AllHealth Network. Specialists interface with clients, the community, and AllHealth Network staff, to assist in the navigation of behavioral health services, scheduling, linking clients to internal and external providers of care, setting appointments, and helping members identify needs and access appropriate services. Duties And Responsibilities <ul><li> Answer calls, set appointments and provide responses to requests for information and services</li><li> Schedule mental health appointments by phone, collect insurance and other pertinent information to enter client data directly into computer system</li><li> Schedule such inquiries in a manner consistent with AllHealth Network policies and procedures</li><li> Document all activities in electronic medical record system</li><li> Monitor providers’ schedules and schedule visits to maximize clinic productivity; this includes “back-filling” open slots</li><li> Monitor Televox and reminder call system for confirmations and cancellations per procedures</li><li> Maintain positive working relationships with clients, peers, agencies, and the general public</li><li> Participate in meetings as appropriate to this position and to the Network</li><li> Expected to demonstrate customer service focus, effective and knowledgeable communication and professionalism with consumers, co-workers and outside agency personnel in order to provide high quality services and to enhance community relationships</li><li> Coordinate incoming referrals to appropriate processes and provide feedback to referral sources for customer service</li><li> Follow all AllHealth Network policies and procedures</li><li> Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines</li><li> Perform other duties as required within the scope of the position and the experience, education and ability of the employee. </li></ul>Key Technical Skills And Knowledge <ul><li> Education: High School/GED require, BA/BS, preferred.</li><li> Experience: Minimum two years of related experience required; high-volume Call Center experience preferred.</li><li> Skills: Strong computer and communication skills. Calmness under pressure. Superior customer service skills, organized, detail oriented, and able to manage multiple tasks simultaneously. Familiarity with multiple line telephone system, voice mail, copiers, fax machines.</li><li> Other: Ability to lift equipment and supplies up to 15 lbs. </li></ul>Salary: $20 - $22 per hour The base salary range represents the low and high end of the AllHealth Network salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, merit, and the ability to embody the AllHealth Network mission and values. The range listed is just one component of AllHealth Networks’ total compensation package for employees. Other rewards may include short-term and long-term incentives as well as a generous benefits package detailed below. Benefits & Perks for Employees Working 30 hours or more: First, you would be joining on of Denver’s Top Places to Work! We are honored to receive this amazing designation and we know it is recognition from our engaged staff who believe they are taken care of, listened to, and believe they are part of something bigger. Benefits Our facility is approved by the Colorado Health Service Corps (CHSC), and we offer our employees the opportunity to participate in our Loan Repayment Program. Additionally, we provide a comprehensive compensation and benefits package which includes: <ul><li>Positive, collaborative team culture</li><li>Competitive compensation structure</li><li>Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts</li><li>Retirement Savings 401k, company match up to 50% of the first 6% contributed</li><li>Excellent Paid Time Off & Paid Holidays Off</li><li>Additional Benefits </li></ul>AllHealth Network is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

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