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Registered Wealth Service Associate
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- The Intermediate Associate Telesales Representative is a Client Service and Sales support position, fully responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citis Investment and/or Banking clients.
- Handles all inquiries/requests related to banking and /or investment operations including placing unsolicited securities trades (Series 7 & 63 required).
- Ensures customer claims and complaints are handled in accordance with FINRA and firm policy.
- Ensures that KYC/AML and other compliance norms are strictly adhered to.
- Builds a rapport with back-office staff and seek out highest level of support from those teams.
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