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Regional VP Operations
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- The LTSS Program Manager (aka RVP, Operations/ COO) is dedicated full-time to the Indiana Pathways Program.
- The LTSS Program Manager (aka RVP, Operations/ COO) oversees day-to-day operations of the Indiana Pathways program, implementing strategic plans and fostering key relationships with stakeholders.
- They promote intradepartmental coordination, data and trend analysis, and quality improvements, establishing long range goals, objectives, and plans that evolve along with the needs of members, providers, and FSSA. They also monitor financial and operational performance, ensuring adherence to contract requirements and performance goals.
- Directs and coordinates day-to-day plan functions, including reporting, claims administration, encounter data quality, grievances and appeals, member services, provider services, and business continuity planning and emergency coordination
- Liaises between FSSA, plan leadership, and corporate leadership responsible for the execution of contract deliverables
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