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Regional Mgr, Customer Success
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$110,000 - $135,000 a year
Full-time
- The Regional Mgr, Customer Success is responsible for managing the customer relationship for CDK’s accounts including the relationship between the customer, the DOS, and the baseline sales teams, for a specified region.
- Accountable for results in the areas of customer retention, expense controls, customer satisfaction rating (NPS) and the team’s personal growth and development planning·Collaborates with the Implementation, Consulting, and the Performance management teams as it relates to overall success of our customers.
- Manages and executes the transition and customer journey Post Installation Transition Team (PITT) handoff.
- Identifies opportunities for continuous improvement, driving true value for customers.
- Promotes CSM understanding of our customers’ business and their objectives, establishing a relationship of a strategic business partner.
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