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Referral / Pre - Cert Coordinator (FT) Family Med
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- The Referral/Pre-Certification Coordinator Verifies and updates patient registration information in Epic. Obtains benefit verification and necessary authorizations (referrals, precertification) prior to patient arrival for all ambulatory visits, procedures, injections, and radiology services.
- Act as liaison between health plan and physician and/or clinic staff regarding patient complaints and patient non-compliance.
- Complete chart prepping tasks daily to ensure smooth check-in process for the patient and clinic.
- Research all information needed to complete registration process, obtaining information from clinicians, ancillary services, and patients.
- Respond to In-house clinician and support staff questions, requests, and concerns regarding the status of patient referrals, care coordination or follow-up status.
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