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Referral Coordinator
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- This position serves as the single point of contact for receiving and processing incoming referrals from patients, families, and referral sources for all newly diagnosed oncology, benign hematology and infusion therapy patients seeking to come to the NLH Mercy Cancer Care and Infusion Program.
- This position is responsible for the review of incoming referrals via fax, phone, and electronic medical record for nature of referral appropriateness, level of urgency, and completeness to determine appropriate scheduling paradigm.
- The Intake Coordinator assists patients and referring practices in retrieving all materials necessary for the initial appointment, including outside imaging films, pathology slides, specimens, operative reports, medical records, etc.
- Obtains insurance information, self-pay status, and coordinates with Oncology Financial Advocate, Hospital Financial counselors as applicable and Front Office Patient Service representatives to verify benefits and to obtain required prior authorization(s).
- MA Certification from the AAMA, NCCT, NHA, or RMA required, or the ability to obtain certification within 60 days of hire.
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