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Quality Technical Coach
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Full-time
- Mentor repair technicians, estimators and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.
- Use 3rd party Verifacts software to file report regarding accurate completion of repair to OE standards
- Follow up with center teammates regarding repairs in-person or through conference calls
- Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of center objectives.
- Measure ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for success.
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