USAA

This position can work remotely in the continental U.S. with occasional business travel.. Follows written risk and compliance policies and procedures for business activities.. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.. You are paid within the salary range based on your experience and market data of the position.. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

quality assurance advisor

Why USAA? Let’s do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity As a dedicated Quality Assurance Advisor Senior for the Underwriting Team, you will be responsible for developing, implementing and sustaining quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed. Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success. This position can work remotely in the continental U.S. with occasional business travel. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Chesapeake, VA, or Tampa, FL. What You’ll Do <ul><li>Identifies and manages existing and emerging risks that stem from business activities and the job role.</li><li>Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. </li><li>Follows written risk and compliance policies and procedures for business activities.</li><li>Uses advanced knowledge to provide guidance in the design, assessment, implementation and/or administration of complex quality assurance/control programs, practices and policies.</li><li>Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.</li><li>Uses quality methods and tools to identify, analyze, improve, and implement effective and efficient business solutions.</li><li>Performs independent assessments to identify training needs and improvement opportunities for program effectiveness.</li><li>Briefs senior management on results, trends, studies, and initiatives, and recommends courses of action.</li><li>Serves as a functional expert and coach to peers and team members and acts as a resource for escalated issues of an unusual nature. </li></ul>What You’ll Have <ul><li>Bachelor's Degree or 4 additional years (10 Total) of related experience beyond the minimum required may be substituted in lieu of a degree.</li><li>6 or more years progressive operations or process experience.</li><li>2 years quality assurance, control or quality improvement experience.</li><li>Intermediate knowledge of quality assurance analytical methods and tools.</li><li>Demonstrates critical thinking, influences through subject matter expertise, provides root cause analysis for applicable business issues, and approaches work with a results and production oriented mindset. </li></ul>What Sets You Apart <ul><li>Advanced knowledge of underwriting processes and procedures to include risk assessment.</li><li>Previous quality assurance experience.</li><li>Familiarity with regulatory and compliance risk. </li></ul>The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What We Offer Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770-$156,290. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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