Upvote
Downvote
QA Associate Operations
Share Job
- Suggest Revision
- Job Title: QA Associate Operations
- The Operations Quality Assurance Associate I will evaluate work completed by Operations agents aProductst program SOPs, WINs, business rules, and other program-related documents for adherence to expectations outlined in the documents.
- The QA Associate must be able to use objective decision-making and critical thinking skills to determine whether audited work meets internal and external expectations.
- The Operations Quality Assurance Associate will be a subject matter expert for their respective assigned business unit(s) and will utilize analytical skills to analyze data, processes, and workflows to provide insightful, actionable coaching for the Operations Agents.
- Coach Operations agents (peer to peer) on areas of opportunity for improvement found during evaluations, collaborate with training for Operations agents (i.e., new hire, refresher, and nesting training)
Active Job
Updated 2 days agoSimilar Job
Relevance
Active