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PT - Help Desk Specialist
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$18 - $19.78 an hour
Part-time
- The primary responsibility of this position is the supervision of either Ryan or Arrigoni Library including the Technology Help Desk during the weekend and/or evening
- Open/Close the library building (Ryan or Arrigoni Library); conduct hourly rounds, gather/compile statistics; monitor and report facility and security issues
- Provide telephone and walk-in support to users on library services, applications and software /hardware specific to Iona College, diagnose and troubleshoot various software/hardware problems
- Generate activity tickets using the Help Desk software system and manage library transactions using OCLC WMS Library system
- Monitor functionality in Ryan classrooms and Romita Auditorium; troubleshoot network printing queues, printers, library copiers, microfiche readers, workstations, DVDs, VCRs, projection systems, etc.
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