Deloitte

As an experienced Project Delivery Specialist - Business Solution Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel.. Leads SWAT and other escalation forums with partner business areas for expedited complex issue resolution. Uses RCA findings to inform ongoing data analytics, prompt engineering and automation efforts to reduce issue resolution TAT. Leads small group of operational SMEs to understand root cause issues and identify opportunities for ticket automation, systematized resolution, or prevention.. Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes. Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

delivery specialist

Are you an experienced, passionate pioneer in operations and technology who wants to work in a collaborative environment? As an experienced Project Delivery Specialist - Business Solution Engineer you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Work You'll Do/Responsibilities <ul><li> Leads a pod of Solution Analysts and Senior Solution Analysts and works within pod to resolve tickets. Communicates broader business objectives and desired outcomes to guide the work of others. </li><li> Leads SWAT and other escalation forums with partner business areas for expedited complex issue resolution </li><li> Understands and works the most complex tickets that require fixes across multiple markets and/or domains outside of client. </li><li> Leads data gathering and assimilation to formulate a hypothesis, conduct root cause analysis (RCA) using structured problem-solving, and turns solutions into actionable steps. Performs RCA for the most complex issues. Focuses on developing systemic fixes and automations to improve resolution and/or eliminate issues. Uses RCA findings to inform ongoing data analytics, prompt engineering and automation efforts to reduce issue resolution TAT. Leads small group of operational SMEs to understand root cause issues and identify opportunities for ticket automation, systematized resolution, or prevention. Partners with technical resources and data science resources to identify efficient, repeatable options for issue resolution and/or elimination. Analyzes and designs solutions that automate resolution, eliminate source issues, or systematize resolution paths </li><li> Ability to address business challenges at the intersection of process and technology. Understands impact of emerging technology on functions and processes. Responsible for translating most highly complex and varied business needs into application software requirements. Analyze legacy applications and identify technical designs and/or solutions for issue elimination or resolution. </li><li> Pursues training in data science, basic AI/automation, and technology solutioning. Collaborates with AI/data team to test AI model accuracy with prompts and inform the priority of questions. </li><li> Accountable for quality screenings and reviews prior to ticket closure for non-standard issues /newly developed solutions </li><li> Maintains expert knowledge of all current systems, products and services and basic understanding of future system and product development plans to allow appropriate level of communication with business partners. Strong domain expertise leveraged to innovate and evolve solutions and tools. </li><li> Seeks opportunity for growth, shares knowledge with others, and seeks challenges. Thinks independently to generate recommendations and proposed solutions. </li><li> Proactively identifies risks and issues, resolves and escalates </li><li>Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management </li><li>Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes </li></ul>The Team Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future. Our operate services within CTO include: <ul><li>Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement</li><li>Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products </li></ul>Qualifications Required <ul><li> Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience </li><li> 6 or more years of experience as a Solution Engineer </li><li> Experience working with complex tickets and working across multiple domains </li><li> Experience with root cause analysis </li><li> Limited immigration sponsorship may be available </li><li> Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve </li></ul>Preferred <ul><li>Ability to partner and provide expertise to develop technical solutions and test and scale new applications</li><li>Analytical/ Decision Making Responsibilities</li><li>Analytical ability to manage multiple projects and prioritize tasks into manageable work products</li><li>Can operate independently or with minimum supervision</li><li>Excellent Written and Communication Skills</li><li>Ability to deliver technical demonstrations </li></ul>The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,875 to $181,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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