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Program Manager
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- Position Title: Program ManagerPosition Status: 12-month contract with rolling extensions Schedule: HYBRIDOverview: Our client is looking for a Program Manager for a HYBRID position based out of Richmond, VA. Responsibilities: Supervise Statewide IT Support Hub that consists of a remote team of 6 Desktop Technicians (Tier One) and 4 Business Analysis (Tier two) that provide technical support for equipment and applications used by agency employees throughout the state.
- Skill in the use of troubleshooting tools and managing and administering desktop solutions.
- Skill in the use of computers and software applications including but not limited to Microsoft Office 365, MS Teams, SharePoint Online and Ivanti Ticketing System.
- Provide expert level support services to employees for hardware and software needs.
- Manage broadcasts and communications statewide regarding IT actions from that effect employees.
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