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Program Manager
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Full-time
- Trains, supports, and coaches staff using a trauma-informed, and intensive and strength-based approach.
- Manages office/staff coordination, client flow, client complaints, and crisis management.
- Supervises Case Managers, Intake Coordinators, Financial Assistance Coordinators, Quality Analyst and Administrative staff and acts as a resource for program staff to ensure all programming and activities align with the program design.
- Provides on-going program evaluation, data tracking and reporting to provide recommendations to the Director of Supportive Housing Programs for continuous growth, quality, and contract requirements.
- Identifies and provides emergency crisis services as necessary; makes an immediate assessment to respond accordingly to accepted crisis intervention methods and techniques and coordinates other services as appropriate.
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