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Product Support Tech I - Remote
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- About the job Product Support Tech I - Remote
- This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand-operated personnel and material lifting equipment manufactured by the company.
- Interviews customers to understand the operating symptoms then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation.
- Receives inquiries from customers to obtain warranty, and operating information on Genie products.
- Identifies parts and supplies that the customer must have to restore equipment to a safe operational level.
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