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Product Support Team Manager
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- The Product Support Team Manager role at Canix is a pivotal position within our organization, offering a unique opportunity to lead and shape our support function in a fully remote environment.
- As a Product Support Team Manager, you will be critical in ensuring that our customers receive exceptional support in this setting.
- Your responsibilities will include becoming an expert in our product, diving into bug triage to resolve complex issues, and managing our dedicated support team.
- Support at Canix is lean by design; this leader will also need to be willing to spend scheduled time in the queue, answering tickets and modeling exceptional answers and troubleshooting.
- Bug Triage (40%): Immerse yourself in our product to become an expert.
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