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Product Support Specialist II
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Full-time
- The Technical Product Support Specialistwill provide technical product support to a variety of individuals including end users, partner channels, and internal customers.
- They will be responsible for case management in theCustomer Relationship Management (CRM) system, handling complaint cases, initiating product returns/replacements, and providing remote assistance as needed.
- Provide customer support using a remote access service application
- Triage the issue and determine the level of escalation required to resolve the issue
- BA/BSc or equivalent work experience required
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