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Product Manager - Product Operations & Experience
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Full-time
- Title: Product Manager, Product Operations & Experience
- Reports To: Senior Director, Product Operations & Experience
- The Product Operations & Experience team is responsible for ensuring a seamless and delightful experience for customers with our products.
- Build out monthly product feedback cycles from Technical, Care, Advanced Services Group (ASG), Learning and other employee groups & create monthly readout for Senior Leadership Team (SLT) with action plans for improvements
- Product Liaison with x-functional teams on strategic company initiatives focused on designing optimal customer journeys for enhanced product experiences (Example: On-boarding, Self-Install, Equipment Swaps process)
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