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Product Manager, Data And IT - Managed Services
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- Hiring Start Time: Immediate Start (Home Office)
- We achieve this by offering strong academic, co-curricular, and social-emotional learning that prepares students for success in college and beyond.
- Accountable for performance management, support management, deliverables and obligations tracking, customer satisfaction surveys, vendor metrics, reporting, contract inquiries, budget and invoice management, and escalation management by directly managing vendor(s) responsible for the day-to-day operations of Uncommon's IT infrastructure and projects
- Manage Use Cases: Deeply understand stakeholders’ goals and use cases for IT (i.e. day-to-day and outage support, hardware maintenance, software licensing, etc.)
- Manage Summer Infrastructure Upgrades: Oversee Managed Service Provider in all school-based hardware and infrastructure projects and upgrades (i.e. new building tech outfitting, EOL and upgrades such as Servers, WAPs, WiFi, etc)
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