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Principal Support Technician (Internal Applicants Only)
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Full-time
- The Principal Support Technician is a key member of our technical support team, responsible for providing advanced technical assistance and guidance to key customers.
- Collaboration: Collaborate closely with cross-functional teams, including product development, engineering, quality assurance, sales, and customer success to escalate and resolve complex technical issues and drive product improvements.
- Documentation and Knowledge Sharing: Create and maintain technical documentation for Stealth hardware and NVR software, troubleshooting guides, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing across the organization.
- Minimum of 7 years of experience in technical support or IT operations, with a focus on troubleshooting complex technical issues.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Engineer (MCSE) are a plus.
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