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Preferred Banking Operations Director
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- Preferred Banking Operations Director
- The Preferred Banking Operations Director will lead high-level operational support to maximize and enhance the Preferred and Small Business Banking operating environment.
- Responsible for leading operational support in a multitude of functional areas including; training, automation/digitization, quality assurance, reporting, escalations, incident management, systems health, procedure management, RCSAs, and audit requests from a variety of sources.
- The Preferred Banking Operations Director will apply their expertise in operating environments, client service, relationship management, and leading high-functioning teams to transform and enhance the Preferred and Small Business operating environment.
- Lead and manage complex operational tasks that enable teams to achieve success in enhancing the client experience, deepening relationships, and driving growth and retention for clients across the entire Preferred and Small Business Banking continuum.
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