Medbeautyla

Practice Manager at a fast-paced downtown medical spa.. We are a team-oriented boutique medical spa that strives to treat patients — as well as each other —with care, warmth, and respect.. 3 years’ experience in healthcare management, preferably running an aesthetic practice: medical spa, plastic surgery, or cosmetic dermatology. Company Description We're a small, woman-owned business located in the super walkable, residential South Park neighborhood of downtown L.A. We provide facials (both spa and medical-grade), and we have three medical providers on staff who administer Botox, filler, laser, and more.. We're a small, woman-owned business located in the super walkable, residential South Park neighborhood of downtown L.A. We provide facials (both spa and medical-grade), and we have three medical providers on staff who administer Botox, filler, laser, and more.

practice manager

Job Description Job Description We are seeking a highly-organized, professional, and friendly candidate to lead our wonderful team!
Job Summary:
Practice Manager at a fast-paced downtown medical spa. The ideal candidate has in-depth knowledge of office management and operations within the aesthetics industry, experience leading teams, and a “roll-up-your sleeves” attitude. They should be highly organized and task-oriented, while also very comfortable delegating as needed. This is a role for someone who loves systems, organization, and improving internal processes for maximum efficiency! Background in sales is a major plus.
Hours: 9-5, Monday through Friday. One all-staff meeting at 5pm once/month.
Reports to: Business Owner
The job entails a number of perks, including staff discounts and free quarterly treatments on select services!
Company Culture / Mission Statement: We are a team-oriented boutique medical spa that strives to treat patients — as well as each other —with care, warmth, and respect.
Office Management:
Meticulously manage office inventory, including office supplies and retail products; quickly addressing any discrepancies; Place supply orders as needed; Ensure the front office runs smoothly and that client-facing areas are tidy, welcoming, and up to practice standards. Clearly communicate with front desk staff when these standards are not met. Manage the office schedule for providers and front desk staff, ensuring there is appropriate coverage each day & time allotted for breaks and lunches as per California labor laws; Assist with phones and client outreach as needed on busy days; Develop and maintains core relationships with vendors and sales reps to ensure all savings available; Lead process improvement initiatives and makes sure changes are implemented and executed in a timely manner; Be comfortable having necessary conversations with staff about topics like punctuality, performance, and dress code, addressing issues as needed; Serve as the point-person for device repairs and warranty issues. Business Development
Track new leads throughout the customer sales cycle and ensure that potential new clients are reached out to in a timely manner; Update office contact lists monthly on email and text lists; Schedule monthly client review requests via email; Have a strong understanding of key business metrics, like net versus gross profit and revenue per hour, and use this information to make informed decisions regarding things like monthly specials and promos. Client Services
Manages the patient experience, ensuring it is in line with company culture (phone etiquette, greeting clients, wait times, coffee/water, educational material, etc.)
Have knowledge of all products and services while also ensuring that staff is well-trained on these topics; Coach staff on client services + sale as needed; Handle patient complaints and use sound judgment to remedy the situation; Tracks patients throughout their time in the practice to help maximize experience and sales Team Leadership
Train all new staff, ensuring everyone has the sales and client-service training needed for success; Conduct or assigns someone to run daily huddles (unsure if we want this, but could be good); Coordinate monthly staff meetings to cover office updates, staff training, and new policies and procedures. Communicates daily, weekly, monthly goals and coach employees through the process; Maintain low employee turnover to maximize consistency in the practice. Operations & Finance
Designs and implement policies and procedures; Cost reduction, works with owner and budget Tracks payment amounts and identifies areas of opportunity Reviews bills for accuracy Ensures staff is scheduled appropriately to balance between patient care and personnel costs Ensures patients are scheduled appropriately to provide high-level care, minimal wait times, and high profitability Conducts through inventory audits to always have an accurate on hand count without having excess product / supplies Working with the Medical lead to ensure service and safety standards Maintains all maintenance and safety logs Is the ambassador for the practice in the community by attending local events and creating strategic partnerships Position Requirements:
Must have the ability to understand the goals of the practice and work to create plans of action to achieve these goals; Must stay current with market trends that may impact the business, laws, products and services Professional attire is a must; An ability to relate well with patients, physicians, employees and other professionals; Strong business acumen; Ability to adapt and work in fast paced environment – solutions oriented; Versatility and strong communication skills; Must have the ability to remain calm and exhibit tact in stressful and/or delicate situations; Must have the ability to handle confidential issues The PM must demonstrate the following traits:
Industry Knowledge – Fulfilling the responsibilities of a PM requires a clear understanding of the aesthetic industry, including technology, analytics, fees and finances, AR/AP, reports, retail sales, marketing, and customer service. Loyalty – The PM must always act in the best interest of the company and the company goals. Fairness – Objectively handle uncomfortable situations, be that conflicts with employees or unhappy staff, and be able to problem solve. Business Acumen – Solid understanding of profit and loss statements, existing systems and programs, financial policy, patient financing, sales, marketing, and great communication skills. Confidentiality – Scrupulously maintains the confidentiality required for financial, patient, and employee information. Honesty – The PM will set the standard and become a role model for the practice. Listens and leads by example. Professionalism – Professional appearance, business attire, and professional behavior is key. Empathy – Understand that you are managing people and not just numbers. Have a sound ability to listen to staff challenges and help them to overcome them. Education and Experience Requirements:
College degree required; 3 years’ experience in healthcare management, preferably running an aesthetic practice: medical spa, plastic surgery, or cosmetic dermatology Company Description We're a small, woman-owned business located in the super walkable, residential South Park neighborhood of downtown L.A. We provide facials (both spa and medical-grade), and we have three medical providers on staff who administer Botox, filler, laser, and more. Company Description We're a small, woman-owned business located in the super walkable, residential South Park neighborhood of downtown L.A. We provide facials (both spa and medical-grade), and we have three medical providers on staff who administer Botox, filler, laser, and more.
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