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Physical Security Operations Center Leader
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- Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
- The primary purpose of this role is to partner, lead and manage a Central Station/Physical Security Operations Center driving operational execution and enhancements to ensure effectiveness and a positive customer experience.
- Leads and supervises all Central Station operations to ensure state-of-the-art delivery of the following activities/capabilities: security and life safety system monitoring and response, intelligence gathering and analysis, emergency communications, reporting and emergency response in a center that operates 24/7.
- Manages daily operations of team in alignment with enterprise and functional goals by overseeing, monitoring, and guiding the daily job performance of Central Station personnel, including the routine scheduling of shifts and ramping up/down of staff in direct response to fluctuating threat levels/indicators.
- Organizes, manages, and continually improves upon training/continuing education, job role/responsibility oversight, and performance measurements that will drive a high performing team and maximize the performance of central station personnel in the delivery of Asset Protection services.
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