Lancaster General Health

Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services.. This position requires clinical skills in the following functional areas: phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection.. Performs venipuncture and capillary specimen collection in an ambulatory setting.. Additional clinical procedures including but not limited to: EKG, holter monitors, 24 hr Blood pressure or vital signs.. PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce.

customer service specialist

Summary Job Description POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in the following functional areas: phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection. Maintains required competency skills. HOURS: Part Time (20 hours/week) 12pm- 4pm Monday- Friday No weekends. Ability to help with opening shift based on business needs. Hours of operations 6:30am-4pm. No Holidays. LOCATION: Crooked Oak Outpatient Center-Lancaster, PA. ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: Phlebotomy <ul><li>Performs venipuncture and capillary specimen collection in an ambulatory setting.</li><li>Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols</li><li>Documents all stages of specimen collection in required computer systems including investigating and processing orders, "receiving" specimens, canceling tests, running collection lists and producing and using reconciliation reports.</li><li>Maintains clinical skills necessary to perform duty/job.</li><li>Completes cleaning tasks utilizing regulatory standards.</li><li>Performs maintenance and/or inventory of equipment and supplies according to unit/department standards.</li></ul> Registration <ul><li>Performs complete and accurate patient registration including but not limited to walk in, check-in, and/or scheduled appointments.</li><li>Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both inpatient and outpatient, if necessary.</li><li>Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services. Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.</li><li>Verifies patient, guarantor, coverage and hospital account information. Performs required referral/authorization processes and enters orders for applicable tests.</li><li>Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.</li><li>Prepares and/or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient's medical information that is documented on paper.</li><li>Completes assigned patient scheduling and registration work queues according to performance standards. Ability to resolve work queue issues and missing registration items via electronic medical record.</li><li>Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.</li><li>Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient financial obligations.</li></ul> SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above: <ul><li>Additional clinical procedures including but not limited to: EKG, holter monitors, 24 hr Blood pressure or vital signs.</li><li>Other duties as assigned.</li></ul> JOB REQUIREMENTS MINIMUM REQUIRED QUALIFICATIONS: <ul><li> High school diploma or equivalent.</li><li>Completion of educational requirements (additional formal education/training; maximum supervision for initial competency; yearly competency evaluation and training).</li><li> CPR Certification - American Heart Association (AHA) Basic Life Support, formerly Healthcare Provider (AHA Heart Saver courses for CPR are not accepted) required within 30 days of hire.</li><li>One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.</li><li>One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.</li></ul> PREFERRED QUALIFICATIONS: <ul><li>Previous phlebotomy or registration experience. Training will be provided upon hire.</li><li>One (1) year of Epic (or equivalent Electronic Medical Record) experience.</li></ul> COGNITIVE REQUIREMENTS Attention/Concentration: The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception. New Learning and Memory: A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible. Problem Solving, Reasoning and Creative Thinking: The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure. TEMPERAMENTS: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act: Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace. Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting. Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job. Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations. Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information. Planning and control: Ability to identify task requirements and monitor progress toward accomplishment. Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others. EQUIPMENT USAGE REQUIREMENTS Equipment/Tools: Computer, Phone, Printer, Fax, Copier, Refrigerator, Office Supplies, blood drawing devices, needles, syringes Software: Microsoft Office Products PHYSICAL REQUIREMENTS Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100% Body Position/Movement: <ul><li>Sit: Continuously</li><li>Stand: Occasionally</li><li>Walk: Occasionally</li><li>Bend: Rarely</li><li>Push: Rarely</li><li>Pull: Rarely</li><li>Kneel/Squat: Rarely</li><li>Reach: Rarely</li><li>Twist: Rarely</li><li>Balance: Rarely</li><li>Climb: Rarely</li></ul> Lifting: Degree of physical exertion is: Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects. Sensory Abilities specifically required: <ul><li>Vision</li><li>Hearing</li><li>Touch/Feeling</li></ul> PHYSICAL ENVIRONMENT WORKING CONDITIONS: Position involves exposure to the following harmful elements: <ul><li>Bio hazardous Waste</li><li>Blood borne Pathogens</li></ul> Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely. Benefits At A Glance: PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees: <ul><li>100% Tuition Assistance at The Pennsylvania College of Health Sciences</li><li>Paid Time Off and Paid Holidays</li><li>Shift, Weekend and On-Call Differentials</li><li>Health, Dental and Vision Coverage</li><li>Short-Term and Long-Term Disability</li><li>Retirement Savings Account with Company Matching</li><li>Child Care Subsidies</li><li>Onsite Gym and Fitness Classes</li></ul> Disclaimer PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH , and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means. CROOKEDOAK Part Time Posted on 03/08/2024

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