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Pet Host Customer Service Supervisor
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- The CSS reports to the Resort Manager and General Manager.
- Following all service failures, it's the responsibility of this role to work cross-functionally with the General Manager, Resort Manager, and field operations leaders to identify the root cause, resolve the issue, and implement action plans for future success.
- This role directly leads the efforts of our Kennel, Day Care, Grooming, Dog Training, and Maintenance teams.
- Works cohesively with the General Manager, Resort Manager, and field leadership team to establish, set and execute goals within their department.
- Works in tangent with the Resort Manager and General Manager to keep employees accountable for their performance, actions and creating a culture of accountability within the resort.
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