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PCM Intake And Consumer Support
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Full-time
- Job Type Full-time Description Tempus Unlimited is looking for a support staff to answer phones, provide consumer support, and distribute calls to appropriate department for the Personal Care Management Prior Authorization Department.
- Bilingual Spanish or Haitian Creole required.
- Log all incoming calls in the consumer database and maintain phone log according to MassHealth/PCM contract.
- Screen referral to ensure applicant meets minimum requirements for appropriate services through Options (Refer to Community Services PCA Standard Operating Procedures).
- Process new referrals in Consumer Database, including Senior Care Options (SCO) and 1Care and notify Skills Trainer Supervisor (Refer to Community Services PCA Standard Operating Procedures).
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