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Payment Operations Specialist
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Full-time
- A client of Insight Global is looking for a Payment Operations Specialist to sit out of their headquarters in Dublin, OH. The Payment Operations Specialist will have a deep working knowledge of credit and debit card services, payment card network rules relating to chargebacks, and familiarity with Regulation E, and best practices of the same.
- This role will be instrumental in our pursuit of accurately and efficiently servicing the dispute lifecycle of our clientele including investigation of received cardholder disputes, focus efforts for merchant financial recovery where appropriate, and resolve claims in accordance with Federal Regulations and card network rules.
- Serve as subject matter expert for the chargeback lifecycle as it pertains to the company.
- Ensure chargeback information and documentation are sent to the card brands without error.
- Must adapt to changing policies and stay current with card brand dispute guidelines to ensure all cases are handled appropriately.
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