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Patient Services Associate - Remote Opportunity
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Full-time
Remote
- The Patient Services Associate I answers incoming calls and makes outgoing calls to remind patients of scheduled appointment and instructions, schedules appointments and pre-registers patients for medical scans.
- The majority of time will be spent handling reminder calls but will also include assisting with scheduling and pre-registration calls based on business needs.
- Follows standardized process to get and give information during scheduling/pre-registration calls according to documented work processes.
- Follows prescribed list of questions/scripts and provides standardized responses to get and give information during scheduling/pre-registration/reminder calls.
- Determines customers’ needs based on incoming calls; transfers callers to appropriate staff; escalates calls as necessary to Patient Services Supervisor or Patient Services Lead as appropriate.
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