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Patient Service Rep - Part-Time
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Full-time
- To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing.
- Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
- Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
- Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed.
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