Memorial Hospital of Gardena

JOB SUMMARY Performs job duties under the direction of the Patient HUB Manager and/or Corporate Case Management Director.. The position of the Patient Hub Coordinator is to work with and assist the Patient Hub UR RN assisting with external requested transfers coming into the LA Pipeline Patient Hub line.. Assists with timely transfers based on the transfer processes and escalations working closely with the Patient Hub RN providing assistance and support.. Exhibits customer service-oriented behaviors in everyday work interactions Demonstrates a courteous and respectful attitude to internal and external customers Able to remain poised under stress Professional dress and demeanor

transfer coordinator

JOB SUMMARY Performs job duties under the direction of the Patient HUB Manager and/or Corporate Case Management Director. The position of the Patient Hub Coordinator is to work with and assist the Patient Hub UR RN assisting with external requested transfers coming into the LA Pipeline Patient Hub line.&nbsp; Assists with timely transfers based on the transfer processes and escalations working closely with the Patient Hub RN providing assistance and support. &nbsp; ESSENTIAL FUNCTIONS &nbsp; Basic Duties Assists in maintaining Patient Hub logs, faxing medical records to appropriate House Supervisor(s) inputting information into Patient Hub Log, Answers telephone, takes messages and communicates/ follows up in an efficient, timely and courteous manner Assists in preparing and submitting TARS in accordance with hospital policies and procedures Transfers At start of shift huddles with Patient Hub RN or Coordinator to receive handoff Assures Patient Hub phone line is answered immediately when a call comes in Adheres to the Patient Hub process in order to comply with the 90-minute timeframe of notifying the requesting facility of acceptance, with the hospital and bed assignment Follows escalation process if any barrier to the transfer process is identified Maintains hand off log to assist with smooth transitions between shifts Collaborates with the Authorization Specialists to obtain admission authorization from payor Other Duties as assigned &nbsp; Behavioral Standards Demonstrates the ability to prioritize tasks and job assignments Demonstrates the ability to prepare work schedule and assignments and performs the tasks as assigned. Exhibits customer service-oriented behaviors in everyday work interactions Demonstrates a courteous and respectful attitude to internal and external customers Able to remain poised under stress Professional dress and demeanor

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