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Patient Access Representative
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Full-time
- The Patient Access Representative is responsible for professionally answering phone calls from patients interested in scheduling an appointment with a physician, scheduling a medical test, or answering general questions related to the health system's services.
- The Patient Access Representative is also responsible for patient education with regard to available online services.
- Patient Access Representatives are expected to use online knowledge management tools (including EPIC) as resources to assist with patient calls and issue resolution.
- Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in.
- Verify and ensure completeness of patient registration documentation.
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