Lane Community College

Required Experience: Six (6) months of reception that includes general office or student support services with extensive public contact and data entry.. Position Purpose: To provide support to the Adult Basic & Secondary Education department by performing general reception, orientation, and student services work.. Perform the full range of office support duties including word-processing, accurate filing, phone and front desk reception, processing forms, making copies, sorting mail, and maintaining inventory of supplies.. Become CASAS certified to proctor computerized tests for all ABSE and selected ESL students.. Equity and Inclusion Demonstrate Lane Community College’s core value of social justice by ensuring equity and inclusion skills such as respect, inclusiveness, reflecting, valuing of cultural and personal differences.

student services specialist

Posting Number: 240027 Job Title: Part-Time Student Services Specialist, ABSE/GED Applicant Notification: Department InformationOur department is seeking to hire a part-time Student Services Specialist.Application Information Provide all documents as requested.A resume may not take the place of any section of the application.Transcripts are required for this position at the time of application. See instructions below.Incomplete applications will not be considered.This is an applicant pool posting. The first review date of applications may be as early as April 2nd, 2024. Subsequent review dates will be based upon department needs. Lane Community College reserves the right to modify this information. Applications will remain in the applicant pool until the position(s) is filled. Location: Main Campus, Downtown Center Classification: Student Services Specialist Position Type: Hourly Part-Time Classified Anticipated Start Date: Upon Hire Salary/Wage: Hourly Salary/Wage Range: $ - $ (Classified Hourly Pay Grade 6) Salary/Compensation Statement: Our application is used to determine your initial salary placement for selected candidates. All employment and education history will be considered. may be available for qualified employees. Grant Statement: Working Schedule: Generally Monday – Friday, 8:00 am – 6:00 pm.Schedules may vary with hours increasing during peak periods up to 40 hours per week, up to 1039 hours in a 12 month period. Schedules may also infrequently include evening or Saturday hours. FLSA: Non-Exempt Position Status: Temporary Full/Part: Part-Time Annual Schedule: 260 Day (12 Month) Annual Schedule Details: Quicklink for Posting: POSTING TEXT Posting Date: 03/19/2024 Closing Date: 06/30/2024 Applicant Pool: Academic Year Open Until Filled: No Required QUALIFICATIONS Required Education: High school diploma or equivalent. Required Experience: Six (6) months of reception that includes general office or student support services with extensive public contact and data entry. Licensure or Certification Requirements Conditions of Employment: Successful applicants are required to complete a criminal background check. Infractions do not necessarily disqualify a candidate, and will be evaluated on a case-by-case basis. See our for more detail.Must work and reside in the state of Oregon at the time their work is being performed. Preferred QUALIFICATIONS Preferred Education One (1) year of college with coursework in business administration, office management, or a related field. Preferred Experience General office experience performing the full range of office support duties that include answering telephones and front-desk reception.Experience with data entry in a system-wide database.Experience with video conferencing software such as Zoom, Google Meet, Microsoft Teams, etc. Language Statement We welcome multilingual applicants who can support and welcome all students. Bilingual/Multicultural Statement: Inclusiveness, diversity, and equity are integral to Lane’s commitment to excellence in education and our commitment to student and community engagement. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. We encourage applications from candidates that identify with groups that are historically underrepresented in higher education. Equivalency Statement: We want to find the best candidate for the job, and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, teaching, mentorship, and/or service will contribute to the Lane mission of transforming lives through learning. Position Purpose: To provide support to the Adult Basic & Secondary Education department by performing general reception, orientation, and student services work. Essential Functions: Provide initial program information to prospective students of diverse backgrounds in person, via phone or email, and refer students to appropriate resources.Provide consistent support and encouragement to students.Must demonstrate active concern for students and staff.Assist in orientation including testing new students and discussion of test scores or referral to advising personnel.Perform variety of tasks related to student admissions, (such as applicant interviewing, registration, solving student account issues, data entry verification and updating student data).Work closely with faculty in ABSE and ESL departments to determine instructor and classroom needs.Provide documentation, assistance, and information promptly.Schedule work orders through Megamation facilities database.Provide accurate and timely data entry to meet college and department deadlines.Perform the full range of office support duties including word-processing, accurate filing, phone and front desk reception, processing forms, making copies, sorting mail, and maintaining inventory of supplies.Regular attendance and participation in department meetings.Maintain consistent adherence to confidentiality policies of the college and department.Become CASAS certified to proctor computerized tests for all ABSE and selected ESL students.Provide excellent customer service to all students, staff, and faculty of ABSE, ESL, or Lane Community College.Problem solve and manage sensitive information with appropriate awareness of FERPA standards; maintain confidentiality and sensitivity to the privacy needs of students.Other duties as assigned. Equity and Inclusion Demonstrate Lane Community College’s core value of social justice by ensuring equity and inclusion skills such as respect, inclusiveness, reflecting, valuing of cultural and personal differences. These are the basis of employee and student interpersonal communications and relationships and are applied to all position responsibilities.Duties are carried out respectfully, inclusively, regardless of age, color, disability, gender, gender identity or expression, social class, marital status, national origin, race, ethnicity, religion, sexual orientation, veteran’s status, nationality, age, language, origin or employment status.Must demonstrate an active concern for meeting the needs of students, staff, and the public.Actively assist with ADA compliance in conjunction with Lane Community College’s Human Resources and Disability Resources departments; support appropriate access for persons with disabilities to facilitate student and staff success; mentor and role-model cultural competency for persons with disabilities. Supervision Statement: Work is under the general supervision of the ABSE Dean and performed independently based on a knowledge of office and Lane policies and procedures.A Department Coordinator is available to plan and coordinate the work, answer questions and troubleshoot problems on a daily basis.This position may have a responsibility to assign tasks, provide priorities, train and check the work of student assistants, hourly employees, and volunteers.Work is reviewed by the supervisor for the quality of service provided to students. Physical Demands/Working Environment: This position works indoors and is exposed to usual office working conditions that include office noises and interruptions, such as printers, telephones, and visitors.This position requires that an employee be able to sit or stand for extended periods of time; perform cognitive and psychometric work for more than six (6)hours a day.Work may require transporting materials up to twenty-five (25) pounds.Work safely. Knowledge Skills and Abilities: Knowledge ofGeneral office procedures.Office equipment including computers, copiers, scanners, fax, calculators and printers.Microsoft applications, including but not limited to, Word, Excel, and Publisher.Google applications, including Docs, Sheets, and GMail.Website management, internet browsers, e-mail systems. Skill inCustomer service experiences.Composition, grammar, spelling, and editing.Accuracy and attention to detail.Active listening. Ability to Interact with students, staff and the public from a range of countries and cultures in a pleasant, tactful, and courteous manner.Share knowledge of all Lane programs with students.Learn and apply college and department policies and procedures.Type with accuracy.Answer multi-line phones in a professional and helpful manner.Interact and work with students, staff and the public from a range of countries and cultures in a pleasant, tactful and courteous manner.Communicate effectively orally and in writing with both native and non-native speakers of English.Manage time effectively, prioritize tasks, take initiative, and work independently.Maintain confidentiality per college and department policy.Provide support to employees working to meet accreditation standards through evaluation and assessment of student outcomes.Work in-person.

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