Nexus Staff

Prior experience and/or training as a legal secretary, paralegal, investigator, or experience resolving disputes would be beneficial.. Direct a service provider to conduct a premise inspection or meter test to determine the adequacy of service and/or accuracy of billing.. Experience or training as a legal secretary, paralegal, investigator, or experience resolving disputes is beneficial.. Experience conducting investigations involving energy, telecommunications, or water service.. Public transportation: CDTA provides bus service in Albany, MTA NYCT provides bus and subway service in New York City.

legal

Job Title: Paralegals and Legal Assistants Employment Type: Contract Work Hours: 40 hrs./week Work site: 100% Onsite Location: Empire State Plaza Albany, NY 12223 Job Duration: 1 Year Closing: 02/07/2024. Job Number: Minimum Education: High School Diploma Work Experience: No minimum experience requirement Prior experience and/or training as a legal secretary, paralegal, investigator, or experience resolving disputes would be beneficial. Job Duties: Carefully analyze the factual bases of consumer complaints about utility service and apply the appropriate law or regulation to investigate the complaint. Provide information, answer questions, review and analyze company records, and respond to customer complaints and inquiries both verbally and in writing. Direct a service provider to or request a customer provide relevant information about the dispute to perfect the case record. Direct a service provider to conduct a premise inspection or meter test to determine the adequacy of service and/or accuracy of billing. Record and gather complaint and workload information and assist in preparing reports. Instruct the service provider to take action to remedy and resolve the dispute. Skills and Minimum Qualifications: Ability to develop specialized knowledge of the Public Service Law and Regulations through research and training. Experience or training as a legal secretary, paralegal, investigator, or experience resolving disputes is beneficial. Ability to conduct factual investigations of customer service and consumer protection complaints. Higher-level oral and written communication and analytical skills. Understanding of how to gather relevant facts and apply the law, regulation, and/or Commission Order to make a decision on the complaint. Careful attention to deadlines designed to protect consumers. Desired Skills and Qualifications: Experience investigating consumer protection or customer service complaints in a legal or quasi-legal setting. Experience conducting investigations involving energy, telecommunications, or water service. Experience using a customer relationship management system. College degree (Associates or Bachelors). Misc. Information: Office hours: 8:30 am – 4:00 pm, Monday – Friday. Parking: OGS provides paid parking in Albany. Street parking and private garage parking available in New York City. Public transportation: CDTA provides bus service in Albany, MTA NYCT provides bus and subway service in New York City. Interviews conducted remotely via Webex. Training will be provided. The Nexus Staff Difference: Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us. We offer weekly payments via ACH (Automated Clearing House). Serving as Prime Vendors to New York State and New York City for over 10 years.

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