PERMEVO

The Oracle CC&B Functional Analyst will support the Oracle Utilities Customer Care and Billing (CC&B) application for Veolia North America businesses throughout the ITIL Service Lifecycle model.. Execute Quality Assurance (QA) testing and provide best practice recommendations.. Bachelor's degree in Business, Computer Information Systems, or a related field (Master’s degree preferred).. Experience with Customer & Field Service modules and Mobile Workforce Management integration (preferred).. Experience in QA testing, preferably leading the functional side.

functional analyst

Job Title: Oracle CC&B Functional AnalystLocation: Paramus, NJDuration: 12 MonthsType: Hybrid office work environment, with at least 2 days in the office and additional days as needed. Description:The Oracle CC&B Functional Analyst will support the Oracle Utilities Customer Care and Billing (CC&B) application for Veolia North America businesses throughout the ITIL Service Lifecycle model. This role focuses on functional analysis rather than application development, requiring direct interaction with CC&B users and management to solve operational problems, design solutions, perform configuration tasks, resolve incidents, manage business changes, and support system patches or upgrades. Primary Duties / Responsibilities:• Collaborate closely with business users to gather requirements, troubleshoot issues, and address business needs.• Recommend application configurations and functionalities (native or custom) for the supported system or modules.• Analyze and resolve application issues.• Create functional design documentation for changes, fixes, and enhancements based on business requirements; coordinate with technical teams as necessary.• Execute Quality Assurance (QA) testing and provide best practice recommendations.• Coordinate testing activities and assist with user testing to achieve user sign-off.• Communicate clearly within the support group and assist team members as needed.• Suggest enhancements to supported functions based on observations and user feedback.• Participate in applying patches to assigned modules, ensuring system functionality.• Follow change control processes for implementing changes.• Support interfaces to and from other systems impacting assigned modules.• Participate in all project development life cycle phases.• Provide Level 2 support to the Batch Operation Team for incident resolution and ensure the completion of critical business processes.• Monitor compliance of assigned modules with IT standards and policies.• Provide regular status updates, ad-hoc reports, and documentation to track team progress. Essential Skills & Requirements:• Bachelor's degree in Business, Computer Information Systems, or a related field (Master’s degree preferred).• Minimum of 3 years in a computer science, technology service, or management information systems environment.• At least 4 years in application implementation or lifecycle development, with experience in planning, documenting, validating, and testing technical solutions.• 2+ years supporting nightly batch operations.• Proficiency with Oracle CC&B Application (minimum 2 years required).• Experience with Customer & Field Service modules and Mobile Workforce Management integration (preferred).• Experience with external customer-facing website integration and application upgrades (preferred).• Familiarity with Agile and Waterfall methodologies.• Experience in QA testing, preferably leading the functional side.• Knowledge of IS Change Control Processes.• Experience working with offshore resources and coordinating with vendors.• Strong communication skills, both oral and written.• Ability to document processes, workflows, user requirements, and integration flows.• Capability to manage small to medium-complexity projects related to application configuration.

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