Digital Additive

As an Operations Specialist (Quality Assurance) you will experience an Atlanta-based eCRM (electronic Customer Relationship Management) focused agency specializing in utilizing the Salesforce Marketing Cloud (SFMC).. Guided by the Solutions Consultant Director you will focus on ensuring our client's digital campaigns/journeys, including email and SMS, are perfect before deployment.. Schedule the campaign/journey for deployment utilizing Salesforce Marketing Cloud (SFMC).. Desire to Learn - As someone new to the agency digital marketing field or as a recent graduate with a bachelor's degree in Marketing, Advertising, Public Relations, Business Administration, or related field.. Desire to become certified in Salesforce Marketing Cloud (SFMC).

operations specialist

Digital Additive is redefining the digital marketing space in Atlanta - and we're growing! Our team is currently seeking an Operations Specialist (Quality Assurance). Our Operations (Quality Assurance) teamstrives to exemplify Digital Additive's commitment to one-to-one communications and demonstrate the care and value we place on the work we do. We are a trusted strategic partner to our clients - helping them turn their brand, data, and technology investments into actionable marketing projects. Who Are We Looking For? Do you have a passion for customer messaging, "done right," and a desire to grow your career? As an Operations Specialist (Quality Assurance) you will experience an Atlanta-based eCRM (electronic Customer Relationship Management) focused agency specializing in utilizing the Salesforce Marketing Cloud (SFMC). You will get to be side by side some of the most talented, dedicated, and fun digital marketers in the industry. As an Operations Specialist (Quality Assurance) you will support our Operations (Quality Assurance) team focusing on the final execution of our clients' projects while learning the ins and outs of electronic customer relationship management. You will be part of a team that is dedicated to meeting our clients' goals while providing you an opportunity to grow both personally and professionally as you begin your digital marketing career. What you will be doing: <ul><li>Guided by the Solutions Consultant Director you will focus on ensuring our client's digital campaigns/journeys, including email and SMS, are perfect before deployment.</li><li>Create and follow internal quality control and quality assurance processes while adhering to industry best practices.</li><li>Ensure all aspects of campaigns/journeys are met by testing not only the look, but also the function of a campaign and validating all page elements such as links, videos, images, and page layouts.</li><li>Resolve any issues found during the testing phase working side by side all teams to maintain our client's brand quality standards.</li><li>Gather data and learn how data is used in marketing campaigns/journeys to deliver on our one-to-one customer promise.</li><li>Work with team members to create automations within SFMC's Automation Studio.</li><li>Schedule the campaign/journey for deployment utilizing Salesforce Marketing Cloud (SFMC).</li><li>Performs other duties as assigned.</li></ul>About you <ul><li>Desire to Learn - As someone new to the agency digital marketing field or as a recent graduate with a bachelor's degree in Marketing, Advertising, Public Relations, Business Administration, or related field.</li><li>Should you not have a degree you have proven work experience in a relevant position.</li><li>Tech Savvy - Desire to learn the technical landscape of electronic messaging and how it is created using automation.</li><li>Data and metrics excite you - You will learn how data is used to predict our customers behavior.</li><li>Effective Communicator - Picking up the phone or drafting an email comes easily to you as you have a passion for open communication keeping others informed and up to date on your priorities, current tasks and work completed. Welcomes constructive criticism for career development.</li><li>Creative Thinker - Ability and desire to think outside the box and are always figuring out ways to exceed client expectations.</li><li>Highly Organized Self Starter - Messy desks drive you crazy as you have fantastic organization skills.</li><li>Time Management - Prioritize and complete tasks efficiently and effectively meeting and/or exceeding tight deadlines.</li><li>Desire to become certified in Salesforce Marketing Cloud (SFMC).</li><li>Working knowledge of commonly used computer software and platforms such as Microsoft Office and GSuite.</li></ul>More Details At Digital Additive, our employees' health and financial wellbeing along with personal and career growth are top priority. Our benefits package reflects our core values (Smart, Conscientious, Genuine, Nimble and Dedicated). We expect the best from our team, and we strive to give the best back to our talented team members. All offers of employment are contingent upon clear results of a thorough background check. Visa sponsorship is not available. Our Commitment At Digital Additive, we understand the value of genuine communication. That's why we are committed to creating a space where a diverse mix of talented people have the opportunity to do their best work.

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