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Operations Manager - Patient Financial Services - Remote
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Full-time
Remote
- The Operations Manager PFS will manage the hospital Patient Accounting Business Office.
- This position is remote in CA ( supporting Bakersfield and Santa Cruz facilities) and responsible for facilitating daily operations of AR management, including coordination with hospital and organizational departments affecting billing processes as well as direct oversight of operational duties such as: billing, collections, cash posting and overall accounts receivable.
- Conduct thorough and impartial investigations into issues raised through employee complaints to HR Director through the Internal Dispute Resolution program
- Manage client satisfaction levels and remediation of client dissatisfaction to drive increased NPS (Net Promoter System and Net Promoter Score) results
- Knowledge and understanding of transaction reconciliation and refund policy and procedures
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