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Operations Manager
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- The Operations Manager is responsible for managing all operational activities within the branch to limit operational risk and ensure delivery of effective financial services to customers.
- The Operations Manager plays a critical leadership role in the branch and is required to exercise discretion and independent judgment, as necessary.
- Maintains up-to-date knowledge of state and federal laws and Bank policies and procedures, including but not limited to: the Bank Secrecy Act (BSA), Anti-Money Laundering and Office of Foreign Assets Control (OFAC) regulations, Customer Identification Program (CIP), financial elder abuse reporting, equal employment opportunity and fair employment practices laws, and information security and privacy requirements.
- Identifies operational risks, educates staff to avoid operational risks, and creates action plans to correct operational issues that arise in the branch.
- Approves wire transfers up to designated limit, provides supervisor overrides, approves check holds, researches and resolves cash differences, oversees vault and/or ATM settlement and night drop deposits, and resolves operational issues, including any occurrences of a serious nature related to a customer, customer account, transaction activity, and employee handling of transactions.
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