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Operations Administrative Assistant
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Temporary
- Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.
- Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.
- Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information.
- Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
- Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.
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