Key RequirementsMust be a citizenMust be able to obtain a Top Secret-SCI clearanceSome travel may be requiredSelectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annuallySelectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)Mission Statement:The mission of the FBI is to protect the American People and uphold the Constitution of the United States.. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction.. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting and destruction of COMSEC material.. The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.. As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment.

support technician

JOB SUMMARYJob SummaryPosition: Operational Support Technician, GS 5/6/7/8Division: All Field OfficesLocation: This job opening will be used to fill vacancies in all field offices and resident agency locations nationwide. Please select your location preference based off of the Field Office's Headquarter City location. Working Hours: Will vary depending on Field Office needs. Selectees may be required to work shift work including nights, weekends, and holidays as needed by the Field Office.Salary:GS 5: $33, - $44,GS 6: $37, - $49,GS 7: $41, - $54,GS 8: $46, - $60,NOTE: The salaries listed above are the Base rate of pay for federal employees on the General Schedule (GS) pay scale. A complete list of Pay Tables factoring in locality pay (based on the geographical area) can be found on )Full Performance level: GS 8Number of Positions Available: MultipleDuration: Full Time/PermanentAdditional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.Key RequirementsMust be a citizenMust be able to obtain a Top Secret-SCI clearanceSome travel may be requiredSelectee will be required to complete a Confidential Financial Disclosure Report, OGE-450 annuallySelectee will be required to complete form FD-887, Request for Access to Sensitive Compartmented Information (SCI)Mission Statement:The mission of the FBI is to protect the American People and uphold the Constitution of the United States.Physical Demands:Work is typically sedentary. However, the position may require some walking, standing, stooping, bending, and/or carrying of items on a recurring basis. As needed, may be required to lift items up to 50 pounds.Work Environment:The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates. The incumbent of this position may be required to work all shifts based on the needs of the office.Major Duties:• Provides administrative and clerical support to various staff members of the field office in order to accomplish organization goals and missions.• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency, or accepts the information and promptly apprises the agency.• Serves as WEBTA Time Keeper to assure all records are accurate and complete by the closing date of each pay period.• Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, State, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.• Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations. May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting and destruction of COMSEC material.• Provides training and guidance to others on various facets of work performed.Qualifications and EvaluationsPlease make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.All applicants will be rated on the following Competencies:Customer ServiceFlexibility/AdaptabilityInterpersonal Ability Initiative Please make sure your specialized experience/requirement(s) can be identified in your resume.Specialized Experience (SE):GS 5: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 4 grade level. SE is defined as follows:Performed clerical support functions for an office.Operated telecommunications equipment to provide assistance.Received, screened, processed, and/or delivered mail and packages.Utilized computer hardware and software to type documents and/or forms.GS 6: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 5 grade level. SE is defined as follows:Performed clerical support functions for an office.Utilized computer hardware and software to type documents and/or forms.Created and maintained records and files in accordance with records management procedures.Maintained contact with internal staff and/or outside entities to obtain and/or relay information.Maintained and updated administrative files and records.GS 7: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 6 grade level. SE is defined as follows:Performed support work associated with investigative operations and/or administrative activities.Created, maintained and disposed of records and files in accordance with records management procedures.Performed audits of records on a regular basis to correct errors.Manipulated automated information systems to perform duties associated with the retrieval of information from a variety of databases.Conducted physical security checks of the premises; and or/security measures to protect sensitive information.Maintained contact with internal staff and outside entities to obtain, verify and relay information.GS 8: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 7 grade level. SE is defined as follows:Performed support work associated with administrative and investigative activities and operations.Created, maintained and disposed of records and files in accordance with records management procedures.Performed audits of records on a regular basis to correct errors.Manipulated automated information systems to perform duties associated with the retrieval of information from a variety of databases.Resolved discrepancies or omissions, and revised previously entered information to ensure consistency, accuracy, and conformance to policies.Recommended changes or improvements to enhance database(s).Initiated and maintained liaison with internal and external sources to gather or relay information, and provided assistance to those seeking immediate help.Conducted physical checks of the premises and ensured sensitive information was protected and secured.EducationAll degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:GS 5: Applicant must have a at least four (4) years of education about the high school level. One year of full time academic study is defined as 30 semester hours, 45 quarter hours (or the equivalent in a college or university), or at lease 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. GS 6: Applicant must have a bachelor’s degree.GS 7: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.GS 8: Education may not be substituted for specialized experience at this grade level. Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.How to ApplyFor detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on . If applying online is a hardship, please use the contact information listed in the vacancy announcement prior to the closing date for assistance.Required DocumentsTo apply to this position, interested applicants must provide a complete application package by the closing date which includes:Your resume, specifically noting relevant work experience and associated start and end dates A complete assessment questionnaireOther supporting documents (if applicable):College transcripts, if qualifying based on education or if there is a positive education requirementNotification of Personnel Action, SF-50; not applicable to current FBI employeesMemorandum for Record (MFR), Please see Additional InformationMost recent Performance Appraisal; not applicable to current FBI employeesVeterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or laterDocuments that were uploaded one or more years ago will need to be uploaded again. Although an applicant may see these documents within their current profile, the HR Specialists may not have access to view them. All applicants are being asked to upload another copy (if applicable) to ensure the staffing units can review the complete application. You must complete this application process and submit any required documents by 11:59 (EST) on the closing date of this announcement. If applying online is a hardship, please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.What to Expect NextOnce your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.Additional InformationPlease note: the Memphis Field Office and Knoxville Field Office are in the process of consolidating to create one Field Office in Nashville, TN. Memphis and Knoxville will become Resident Agencies of Nashville. During this consolidation, some positions may be permanently relocated. Please consider this when applying to this position. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.Applicants must be citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.Failure to provide necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Additional information will not be requested if your application is incomplete. Your application will be evaluated solely on the basis of information you have submitted.Management may select any grade for which this position has been announced.Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.If you are hired, you will be required to serve a two-year probationary period. Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.Memorandum for Record: Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation (Memorandum for Record): a. Percent of time worked in the particular position (cannot conflict with main duties) b. The month/year work began c. Frequency worked (, daily, monthly, etc.) d. Specific duties performedAttach the Memorandum for Record to your application in the “Cover Letters and Attachments” section of My Career Tools on the Careers Home page. Please upload the attachment as type “Other.”Veterans' PreferenceIf you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume and application. Your veterans' preference entitlement will be verified by the employing agency.NepotismNepotism is the act of favoring relatives in the hiring process, and is prohibited by law. Public officials are prohibited from hiring or promoting relatives or relatives of officials in their chain of command, as well as actively or indirectly endorse a relative’s appointment or promotion.During the hiring process, all selected candidates and FBI hiring managers will be required to certify they are not related to anyone involved in the hiring process.Reasonable Accommodation RequestThe FBI provides reasonable accommodations to qualified applicants with disabilities.

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