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Onsite Traffic Monitoring OperatorTraffic Management Center
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- Traffic Management Center (TMC) Operators are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordination, and collaboration with other staff, Iowa Department of Transportation (IDOT) personnel, and other partnering agencies.
- AECOM’s operations team works in shifts at the TMC facility, constantly monitoring and responding to changing traffic conditions and their effects on safety while maintaining direct communication with motorists, first responders, and IDOT staff.
- Monitor camera video and other information sources for the purpose of detecting and verifying events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activities, and construction activities
- Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or IDOT personnel
- Answer phone calls and provide information or assistance to motorists, IDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate
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