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Onboarding Customer Success Manager
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Full-time
- As an Onboarding Customer Success Manager (OCSM), you will work with a wide range of innovative and impressive customers across our Mid Market and Strategic segments to deliver customer success at scale.
- At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software.
- This role will be a part of the dynamic and growing Scaled Customer Success Team. The scaled customer journey begins with the meticulously designed onboarding process.
- As an Onboarding Customer Success Manager, you will be responsible for successfully onboarding new teams, whether brand new to Airtable or expansions within our largest accounts.
- Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a relaunch & recommit playbook, leveraging our onboarding playbook methodology for risk mitigation
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