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On - Site IT Support Analyst, Level II
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- This is a fully on-site position in Shelby Township, Michigan, and is Contract-to-Hire. Job SummaryThe On-Site IT Support Analyst II is a Tier 2/3 position that supports all computer related functions.
- The Analyst II performs a variety of duties including, but not limited to, computer troubleshooting in an office/ plant environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business software, as well as custom plant related software.
- QualificationsBachelor’s Degree + 3 Years’ experience (or, A.S. + 5, No Degree + 7)
- RequiredAt least one relevant industry certification highly preferred (i.e. MCSA, A+, Network+, Security+)Working knowledge of Microsoft Azure Cloud and On-Prem Active Directory, Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune), Windows OS, Apple iOS, administration and security, deployment and management, automation technologies Experience with performing extensive hardware, network and software troubleshooting.
- Hands on experience on LAN/ WAN Networks; working and managing a switched network.
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