Harrah's Cherokee Casino Resort

DEPARTMENT: Food and Beverage (Entertainment, Banquet, Internal Banquets, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Noodle Bar, Laurel Lounge, Lobby Café, Comedy Zone, Guy Fieri, Pool Bar, Casino Bars). REPORTS TO: Food Service Supervisor, DR Food Service Supervisor. Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values. Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or NC ABC Commission. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

bartender

Job Description Harrah's Cherokee Casino Resort Position Description POSITION TITLE: Bartender DEPARTMENT: Food and Beverage (Entertainment, Banquet, Internal Banquets, Selu Garden Cafe, Wicked Weed Brewing, Gordon Ramsay, Noodle Bar, Laurel Lounge, Lobby Café, Comedy Zone, Guy Fieri, Pool Bar, Casino Bars) GRADE/FLSA STATUS: H8 - Non-Exempt BADGE TYPE/COLOR: KeyBlue REPORTS TO: Food Service Supervisor, DR Food Service Supervisor SUPERVISES: N/A JOB SUMMARY: All Harrah's employees are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Employees must work well as a team, maintain confidentiality, and adhere to company policies and gaming regulations. For Bartenders, here are specific details. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: <ul> <li>Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values</li> <li>Provide fast, friendly, professional beverage service to casino guests </li> <li>Prepare beverages as ordered</li> <li>Build relationships with guests</li> <li>Keep bar area clean and stocked workstation in accordance with established health and safety guidelines</li> <li>Operate a cash register/POS system, ringing proper amount into the register and give a guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities </li> <li>Monitor guest consumption of alcohol and intervenes as needed according to guidelines</li> <li>Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or NC ABC Commission </li> <li>Adhere to regulatory, departmental and company policies/procedures in an ethical manner</li></ul> MINIMUM QUALIFICATIONS: <ul> <li>High school diploma or GED required</li> <li>One-year prior customer service experience required</li> <li>Six months experience as a bartender at a full-service bar preferred</li> <li>Complete documented training program preferred</li> <li>Responsible Alcohol Seller/Server Program required</li> <li>Serve Safe Certified required</li> <li>Must demonstrate the following essential knowledge and skills: <ul> <li>Excellent interpersonal skills</li> <li>Knowledge of beverage operations</li> <li>Willing to learn and be adaptable</li> <li>Attention to detail/observant</li> </ul></li> <li>Documented teamwork behaviors and attitudes</li> <li>Neat, professional appearance with excellent personal hygiene</li></ul> PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: <ul> <li>Must be able to attend to multiple priorities simultaneously </li> <li>Must be able to lift 50 pounds </li> <li>Must be able to maneuver and tap a keg weighing 165 pounds</li> <li>Must be able to be on feet for 8-hour shift</li> <li>Must be able to bend, reach, kneel, twist and grasp</li> <li>Must be able to respond to visual and aural cues</li> <li>Must be able to read, write, speak, and understand English</li> <li>Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke</li> <li>Must be able to work a flexible schedule including weekends, evenings, and holidays</li></ul> This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 8.28.23

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