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(Nexcom) Customer Service Representative - Uniform / E-Commerce Full Time
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$16.75
Full-time
- Job Summary: Responsible for providing knowledgeable courteous and professional service and assistance to our NEX customers and stores via the telephone and email.
- Maintains appropriate documentation for Customer Orders while adhering to PII and PCI requirements.
- Tracks orders and provides delivery status using multiple manifest systems and other tracking methods including external sites such as DHL and FedEx. Analyzes problems and offers solutions.
- Communicates in a professional manner with clarity using good verbal and written communication skills at all times.
- Provides customer assistance regarding product information as well as warranty related problems.
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