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Network Engineer
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- The purpose of the Network Engineer within the NOC Engineering group is to maintain and manage a vast array of applications, servers, and network elements within a fast-paced support environment.
- We focus on being the technical escalation point for issues brought up from the Tier I NOC Support teams.
- Troubleshoot network events and outages on carrier equipment and as needed for repair i.e. software/firmware upgrades, following maintenance procedures, and recovery tactics.
- Help handle incoming calls from Tier 1 NOC to resolve on-demand issues.
- Updates job knowledge by participating in educational opportunities; reading technical publications, participating in online self-paced training or OJT with team members.
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