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National Manager, Tier 2 Customer Care
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- Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
- Manage the daily operations of the Customer Care Escalated Case team (requests for buybacks from consumers, arbitrations process or attorneys, goodwill administration, vehicle disposal) to ensure compliance with federal & state laws in collaboration with Legal.
- Monitor and provide direction/support of the regional and field Customer Care support activities through the Regional Parts & Service Managers and utilize Field Technical Specialist team as appropriate to prevent vehicle buyback/goodwill.
- Collaborate with KUS Legal & NASO teams to provide lawsuit support including depositions of Tier 2 team members, develop innovative strategies to proactively minimize unnecessary legal activity and efficiently investigation product safety allegations.
- Bachelors Degree or equivalent experience required, Masters Degree preferred
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